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Mohammad Al- Nasser, Rabiul Islam, Irwan Shah Zainal Abidin, Muhammad Azam and Akhiles Chandra Prabhakar, 2015.

Analysis of E-service Quality through Online Shopping.

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Generally, companies find it challenging to reach their customers in a global scale but with e-tailing they have more opportunity to do so and this is why competition among online retailers is currently becoming more and more fierce (Yang et al., 2003). Service quality delivery through web sites: A critical review of extant knowledge.

Communication and developments play important roles in online markets to reach a large population of target markets in different geographic locations and specifically in hard to reach areas (Khalifa and Limayem, 2003).

E-service quality is the difference between customers’ expectations for service performance priorities the service encounters and their expectations about service performance prior to the service offering.

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